What is it?
An intensive one-day programme in which participants practise the skills, strategies and techniques of winning over hostile or cynical audiences.

Who should attend?
Anyone who has to present or defend an unpopular point of view.

Previous experience required?
No, although novice presenters may find parts of the course challenging.

Benefits to the organisation?
The course produces staff who are able to communicate difficult or unpopular messages with diplomacy and reasoned argument. Such individuals are invaluable at times of organisational change - they are the key to the success of any change programme.

Benefits to the individual?
At the end of the day the participant should feel energised and enthusiastic, better equipped for the challenge of persuading colleagues and stakeholders, and therefore a better manager, more confident with a greater sense of purpose and self-worth.

What ground is covered?
Participants will develop and deliver a five-minute presentation, with exercises and other input on negotiating skills, the psychology and sociology of teams, the nature of conflict, assertiveness and strategies for presenting difficult messages.

Pre-course work?
You need to have an idea for a ‘difficult’ presentation, but you are not expected to prepare in any detail.

Dress code?
Casual, though many participants prefer to change into more formal clothes for the presentation itself.

The course is also available in half-day and two-day versions. For further information on course content, venues, costs and availability, email tony.coll@btinternet.com or call 0117 987 0442.